"Error" MSG whenI try to (Download, Submit, etc).
This means BidX Pro did not receive the data (be it good data, or error data) that it was expecting. Maybe it didn't receive any data. Here are possible reasons, and steps to try.
  1. Could be your Internet is REALLY SLOW, and it timed out. This sometimes happens in international locations, but not exclusively. Often trying again (and again) will eventually bring about success.
  2. Sometimes a built in Firewall will cause this (by blocking the traffic to/from BidX). Try turning off your firewall (at least when doing BidX Internet functions).
  3. Sometimes a VPN will cause this (by slowing down the data rate, thus causing the timeout mentioned in #1 above). Try turning off the VPN.
  4. Could be your VIPS password is wrong, you've tried too many times, and now you are locked out. Try logging in with your web browser and see if you are able to get into the pilot.fedex.com website. You might find the cause of the communication error with BidX.
  5. Could be you have an unacknowledged Crew Notification. Try logging in with your Web Browser as mentioned above.
How can I upgrade by BidX Pro serial # to a Pro/Mobile combined subscription?
For now, it will have to be done manually. If your Pro subscription is expiring anytime in the next 2 months, I'll send you a new code for free. More than 3 months, and I'll have you paypal me $10 for the upgrades serial #. Please email me for the upgrade.
I just bought both Pro and Mobile separately, can I get a refund for one?
Short answer, is No, but if you have purchased them both within the last 6 months, then I'll get you a new serial # to extend/sync your subscriptions. How much will I extend it… depends upon how nice you ask. If the subject of your email starts with "WTF" (yep, I get those), then don't expect me to extend it by much. This takes more than a little time/effort on my part.
My Update is not working (won't update, update fails, update times out, etc). What now?
Just visit the Downloads page and get a fresh copy. If you are using Windows, use Add/Remove program to get rid of your old one first. On a Mac, just copy the new one into the Applications folder.
My preferences keep reverting back to an older version, why?
I’m not sure WHY this is happening, but below are steps to fix it.
  1. Mac users : In the Finder : Go->Go To Folder. Type : ~/Library/Preferences. Find the file called com.jeshsoftllc.bidxpro.plist and delete it.
  2. Win users : Open the “regedit” program, find the “BidXPro” registry under the “HKEY_CURRENT_USER” item. Delete the BidXPro registry item.
  3. After this you’ll have to re-enter your preferences when you launch BidX Pro. After re-entering the preferences, I would recommend quitting and restarting BidX Pro to make sure they are written out completely.
I started my bid in BidX Pro, but I want to finish it in BidX Mobile. Can I do this?
Yes. For now, you can do this via Dropbox (so you must have a dropbox account). In the future, Mac users might be able to sync with the iCloud as well.
  1. Be sure you have a Drop box folder named “Apps”. Inside that folder, you must have a folder named “BidX Mobile”.
  2. Select File->Save Bid Only. You Must use the filename that is suggested in the Save Dialog and you must save it to the Dropbox/Apps/BidX Mobile/ folder.
  3. Select File->Save Bid Only. You Must use the filename that is suggested in the Save Dialog and you must save it to the Dropbox/Apps/BidX Mobile/ folder.
  4. You can resume a BidX Mobile bid in Pro using the opposite procedure. “Options”, “Save to Dropbox”. Then in BidX Pro, File->Import Bid Only and select the appropriate file in your Dropbox/Apps/BidX Mobile directory.The file naming convention that must be followed is YYYYMonthnameBaseAircraft_Bid.txt. For instance, 2013MarchMEMB757_Bid.txt.
  5. Make sure you add the .txt to the filename.