"Download Error" - How do I fix this?
There are a number of reasons this might happen, but they all revolve around 1 of about 4 things; Incorrect VIPS Password, Incorrect Token, Wrong BidX Pro version, Internet connection issue. The following steps should troubleshoot all the possibilities.
  1. Check your version. It should be 2.6.8 or higher to handle the new fedex login. If you have a version below this, get the latest version from this website and install it.
  2. Attempt to log in to pilot.fedex.com with your web browser. If your password was incorrect, then you may have gotten locked out of the system. Doing this will let you know that was the case. If so, you can call the PAC (or password reset phone #) to reset your password. EVEN IF YOU KNOW your password was right, do this step.
  3. If you have the right version and #2 is successful, then go into BidX Pro preferences and re-enter your VIPS password, even if you KNOW it is correct. Do it anyway. Now attempt to log in (get bidpack, open time, etc).
  4. If none of the above works, then make sure you don't have a VPN or Firewall running. Some of these do not let BidX access the internet.
  5. By the way, if you are able to log in with step 2, but you find that you have Crew Notifications that are waiting to be acknowledged, you must acknowledge them… that will block all other activity and make BidX think there is a problem.
My Update is not working (won't update, update fails, update times out, etc). What now?
Just visit the Downloads page and get a fresh copy. If you are using Windows, use Add/Remove program to get rid of your old one first. On a Mac, just copy the new one into the Applications folder.
Bid Errors : "The Number of Lines Received doesn't match the number of lines input" and "You only bid 0 lines". Now what?
So, you must be in a bid pack that has implemented the new Secondary Line system (like MEM MD11 for May 2018). Under the new secondary line system, you can no longer bid individual VTO lines (like 4001, 4002, etc). Instead you tell the system the highest VTO you are willing to accept. What this also means is you cannot purposely bid a low VTO number (you can't do something like 4050, 4049, 4001). All VTO lines are awarded in seniority order, period. So, how do you bid them?
  • In BidX Mobile Edition, use the Other menu and select "Bid VTO Bid Code". It will ask for a number which corresponds to the highest VTO you are willing to accept. So, if you wanted to bid a range like 4001-4010, you would just put in a 10. It will insert the bid code "S10" for you.
  • In BidX Pro, use Edit->Bid : VTO Lines. Same deal. Give it the number of the highest VTO you want.
  • In either case, you can intersperse Reserve or Regular lines between VTO bid codes. So, for instance, you could bid something like : 1001, 1002, 1003, S5, 1004, 1005, S10. That would correspond to 1001, 1002, 1003, 4001-4005, 1004, 1005, 4006-4010.
Why are some of the lines shaded Light Green (or in BidX Mobile Edition, the headers are grey)?
Those are lines identified as "Consolidation Lines", meaning they have at least 30 block hours or are in the top 50% of lines in base in terms of block hours. Refer to 25.C.10 in the contract.
I already started my bid, and now you tell me I need to update and reimport a fresh bidpack. Won't I lose all my work?
Sorry about that, but fear not. Follow these steps to keep your work (though you will lose your filters).
  1. File->Save Bid Only
  2. File->Import From Internet (get a fresh bidpack)
  3. File->Import Bid Only (Select file saved in step 1).

You should be good to go.
"Error" MSG when I try to (Download, Submit, etc).
This means BidX Pro did not receive the data (be it good data, or error data) that it was expecting. Maybe it didn't receive any data. Here are possible reasons, and steps to try.
  1. Could be your Internet is REALLY SLOW, and it timed out. This sometimes happens in international locations, but not exclusively. Often trying again (and again) will eventually bring about success.
  2. Sometimes a built in Firewall will cause this (by blocking the traffic to/from BidX). Try turning off your firewall (at least when doing BidX Internet functions).
  3. Sometimes a VPN will cause this (by slowing down the data rate, thus causing the timeout mentioned in #1 above). Try turning off the VPN.
  4. Could be your VIPS password is wrong, you've tried too many times, and now you are locked out. Try logging in with your web browser and see if you are able to get into the pilot.fedex.com website. You might find the cause of the communication error with BidX.
  5. Could be you have an unacknowledged Crew Notification. Try logging in with your Web Browser as mentioned above.
How can I upgrade by BidX Pro serial # to a Pro/Mobile combined subscription?
For now, it will have to be done manually. If your Pro subscription is expiring anytime in the next 2 months, I'll send you a new code for free. More than 3 months, and I'll have you paypal me $10 for the upgrades serial #. Please email me for the upgrade.
I just bought both Pro and Mobile separately, can I get a refund for one?
Short answer, is No, but if you have purchased them both within the last 6 months, then I'll get you a new serial # to extend/sync your subscriptions. How much will I extend it… depends upon how nice you ask. If the subject of your email starts with "WTF" (yep, I get those), then don't expect me to extend it by much. This takes more than a little time/effort on my part.
My preferences keep reverting back to an older version, why?
I’m not sure WHY this is happening, but below are steps to fix it.
  1. Mac users : In the Finder : Go->Go To Folder. Type : ~/Library/Preferences. Find the file called com.jeshsoftllc.bidxpro.plist and delete it.
  2. Win users : Open the “regedit” program, find the “BidXPro” registry under the “HKEY_CURRENT_USER” item. Delete the BidXPro registry item.
  3. After this you’ll have to re-enter your preferences when you launch BidX Pro. After re-entering the preferences, I would recommend quitting and restarting BidX Pro to make sure they are written out completely.
I started my bid in BidX Pro, but I want to finish it in BidX Mobile. Can I do this?
Yes. For now, you can do this via Dropbox (so you must have a dropbox account). In the future, Mac users might be able to sync with the iCloud as well.
  1. Be sure you have a Drop box folder named “Apps”. Inside that folder, you must have a folder named “BidX Mobile”.
  2. Select File->Save Bid Only. You Must use the filename that is suggested in the Save Dialog and you must save it to the Dropbox/Apps/BidX Mobile/ folder.
  3. Select File->Save Bid Only. You Must use the filename that is suggested in the Save Dialog and you must save it to the Dropbox/Apps/BidX Mobile/ folder.
  4. You can resume a BidX Mobile bid in Pro using the opposite procedure. “Options”, “Save to Dropbox”. Then in BidX Pro, File->Import Bid Only and select the appropriate file in your Dropbox/Apps/BidX Mobile directory.The file naming convention that must be followed is YYYYMonthnameBaseAircraft_Bid.txt. For instance, 2013MarchMEMB757_Bid.txt.
  5. Make sure you add the .txt to the filename.
Block, CH, and other Data wrong/missing.
For April a new bidpack format was released. While I thought I had prepared for it, there was still one glitch in my code... Carry CH. SO, here are a few issues folks might be having with the April bidpack... with solutions for MOST of those issues.

First of all, as far as the new format is concerned, the company has started to designate lines that have the highest block hour (both in month and carry-out) for purposes of consolidation. All the lines with special shading are those lines.

  1. Make sure you have version 2.5.5. If you don’t, bypass the update system and just go to http://bidxpro.com/ and download the latest. On Windows, it’s always a good idea to uninstall first.
  2. If your only issue is the CH carry value, get 2.5.6. You’ll have to make sure you save your work (Save Bid Only), re-import the bidpack, and then “Import Bid Only”.
  3. If you’ve already started your bid, do a “Save Bid Only”, get the new version, reimport the bidpack, and then “Import Bid Only”.
Update won't work, now what?
Just download a fresh copy from this website and install it. If you are a Windows person, I recommended removing the previous copy first. I am not sure why the update isn't working for some people. It works on both my Windows 7 and Windows 10 machines, and I've had no issues with the Mac Updater.